Customer Service

If you have an accident, loss or claim, it is your responsibility to report it to the claims department of your insurance company. Someone at your insurance company will take your information and work with you to settle your claim. There is no one at our agency that is licensed as a claims adjustor. Our agency staff does not have permission or authority from insurance companies to make decisions about your claim.


Payments can be made:

  • By mailing a check with your invoice to the insurance company.
  • By bringing your payment (cash, check, money order) into our office.
  • By EFT (electronic funds transfer). The insurance company will withdraw your payment electronically from your bank account. Call us if you would like to sign up.
  • By credit card by phoning your insurance company.
  • By credit card online to your insurance company.


A Certificate of Insurance is a form that provides evidence to someone else that you or your business has insurance coverage in force. It shows the company that insures you, the policy number, the type of coverage, the amounts of coverage, and the policy effective and expiration dates.

If you need to provide a certificate to someone to show evidence of your business’s insurance, following is the information we normally need in order to process your request.


Fill out the form below to ask a question of our staff.


Many insurance carriers check credit standing when you apply for coverage. Three national companies gather your credit information and develop a score. Most insurance carriers and surety companies access that information to see how well you handle your financial affairs. If you have a high ("good") credit score, insurance companies are willing to offer you better prices. If you have a low ("poor") credit score, companies may raise the cost of your insurance or even refuse to insure you.


Our office is open Monday-Friday, 8:30am-6:30pm; Saturday, 9am-4pm.


Network with BTIA

Follow us on Twitter & Facebook:
BTIA on Facebook  BTIA on Twitter
Share this page with your network:
AddThis Social Bookmark Button


If you have questions concerning this information, please call us at 503-620-0230, or come in.

Llámenos ya al 503-620-0230.